This Privacy Policy is developed by francesim.com Team to help you understand how we collect, use, communicate, disclose and make use of our customer’s personal information. By ordering eSIM with francesim.com, you agree to accept the following information of francesim.com Privacy Policy.

1. Collected information

We take any measures to make sure that the info you give us is recorded precisely and completely. We help you modify or correct the info you give us where appropriate. 

1.1 Personal information which we collect

We use personal information for various business purposes, including for example, to respond to your requests for services or assistance; to complete transactions and bill for services or products; to predict and resolve actual and potentials issues with our services and products; create and improve the quality of our services and products; suggest any additional or different services and products; make internal business decisions about both current and future offers; provide personalized / customized service as well as user experiences; protect our property and rights; and contact you about other products / services supplied by francesim.com.

Any information you give us is completely confidential and will be protected from unauthorized use. It will never be disclosed to the third parties unless we get your permission. 

1.2 Non-personally identifiable information collected

We collect and store in our server logs non-personally identifiable information, including but not limited to IP address, browser type, operating system, and the time and date of visits, the pages visited, time spent on the site, and return visits to the website. 

Besides, we could take advantage of the Google Analytics which records non-personally identifiable data like the browser type, time and date of a visit, operating system, the source of visitors, the pages visited on the website, the time spent on the site, where visitors went when leaving the site, and return visits to the website.

This non-personally identifiable data is collected with the aim to better understand how our visitors use the site, and to help manage, maintain, improve and report on use of our site.

This type of data may be shared with the third parties for the limited purpose of reporting on use of our site, or to comply with the applicable law.

We promise not to rent, sell, or share non-personally identifiable data collected on this site with third parties, including Google for marketing purposes like remarketing.

1.3 Financial Transactions

Credit card transactions are processed through one of prestigious third-party credit card processing companies. The information belonging to you is encrypted and is used only to complete the suitable transactions. Our database stores only the 4 last digits of your credit card to help complete the verification and approval process.

1.4 Cookies

francesim.com uses cookies to define, recognized our customers when visiting our website. That allows us to customize their experience on our site. It may require you to turn on cookies or enable it on your browser to register. 

If you choose to switch off cookies, you can still navigate the website. Cookies do not store any personal info. All the information is completely confidential and never sold or seen outside of the company. 

1.5 System information

We have the right to collect and store information like IP address, operating system type, or browser type. All information is confidential and will be used only for system administration purposes. This information helps diagnose problems, control site usage and traffic.

1.6 Email

francesim.com uses email to send notifications to our customers and members about the eSIM QR code and installation and activation guide or features added. The list of email is confidential and never sold or given to the third party.

2. Other governing terms

This policy statement does not change or alter any agreement between francesim.com and you. If you subscribe or use our products and services, our Terms and Conditions and certain other terms may apply to your purchase, use and subscription if any. If this policy conflicts with any part of those terms and agreements, those terms and agreements govern to the extent of the inconsistency. 

3. Changes to this privacy policy

We may automatically update this privacy policy if we materially modify our practices or if legal or regulatory changes require it. If there is a case that we use or disclosure the personal information in a way that is materially different from that which was mentioned in this policy at the time when the personal info was collected,  we will notify you by either sending a notice to the email address you provide to us or by placing a prominent notice on our Websites. You should regularly come back to this policy often for the latest information.

4. Disclaimer

Communication over the Internet and transactions over the Internet are subject to different security risks. In no event shall we be responsible for any losses or damages whatsoever, both direct and indirect, consequential or incidental, special or punitive, arising from or relating to any unauthorized use, change, exposure or deletion of any information, confidential or not, as a result of unauthorized breaking into the system or any other leak of security information or system failure. 

francesim.com hereby disclaims all the warranties with respect to the hardware and software used to provide security and support this site including all implied warranties, suitability for a particular purpose and incidental, and special, direct or consequential damages. 

In accordance, francesim.com’s officers and employees, affiliates, partners, subsidiaries, successors and assigns and its third-party agents shall not, directly or indirectly, be liable in any way to either you or other person for any misuse, inaccuracies, errors, third party interceptions, hacker attacks, viruses resulting in data/service loss, but not limited to errors or interruptions in the delivery or transmission of services.

francesim.com contains certain links to other websites. These likes are provided for informational purposes only and to help locate other Internet resources. Thus, we are not responsible for the privacy practices or such websites’ content.

5. Summary

When accessing the site and using its products and services, you unconditionally agree with the statements mentioned in this Privacy Policy and our Terms and Conditions. You agree and comply with the terms governing the use of this website and its products and services and that also govern all information provided by you and others of francesim.com. If you do not agree to any or all the terms in this Policy, please do not use the site. 

francesim.com preserves the rights to adjust this Statement at any time without notice, so we encourage our users or customers to read this Policy prior to accessing other pages of the site.

If you have any questions related to this Privacy Policy, please contact us at [email protected].